VoIP phones use existing high speed internet connection (Cable, ADSL, office LAN, etc) to make phone calls over the internet. With a telephone, instead of your voice being carried over a landline wired connection, your voice is digitized by a VoIP interface and then is sent over the internet. The caller on the other end may be on a regular landline, cellular phone, or another VoIP connection. In most cases the other caller will not know that you are using a VoIP connection.

10 Reasons for VoIP

1. Less expensive phone service
2. Affordable local and long distance
3. Free calling features with optional advanced features
4. Convenience
5. Mobility
6. 24/7 monitoring of your phone system by IT professionals
7. Save money by combining your phone and data networks
8. Increase employee productivity
9. Gives you time to focus on your business and not your network
10. No charge for incoming calls.

Where is VoIP available?

If you have a high speed internet connection, then you can use VoIP. There are many service providers in both the US and Canada that are now offering VoIP service.

What equipment do you need?

Signing up with us is just like signing up with a landline service provider. VoIP providers will give, rent, or sell you an interface box that you then plug in both a regular landline phone and a high speed internet connection. Beyond the interface box, you’ll obviously need a stable high speed internet connection — dial up internet service or “lite” cable internet packages will not work with VoIP service. Your current Internet Service Provider (ISP) must allow provide you with at least 2 IP addresses since your VoIP phone will need one address all to itself; the second IP address would be used by your computer (or router and several computers).

A typical VoIP interface box

Features offered by plans vary, but expect some or all of these in a typical VoIP monthly plan:

• Caller ID (with or without name)
• Call Waiting
• Conference Call (3-5 way calling)
• Call Forwarding
• Voice Mail
• Speed Dialing
• Call Return
• Do Not Disturb
• Repeat Dialing
• Free calling between VoIP subscribers using the same service provider
• White Page Listing
• Virtual Number
• Fax to Email
• Unlimited North American Long Distance

Most VoIP service providers offer either a set amount of outgoing airtime per month (incoming calls are usually free) or an unlimited airtime plan. Many VoIP service providers also offer business plans that require higher amounts of airtime.

May I Choose my Long Distance Provider?

No.  Your VoIP service provider will become your long distance provider.  The upside is that your VoIP service provider will likely offer FREE long distance anywhere in Canada and the US under your service plan. Some of the lower cost plans may limit your long distance, so make sure to check before signing up.

When you are ready to
reduce your business expenses,
call (800) 296-2915 for a VOIP solution.

Can I take my VoIP service with me?

Because all you need is the interface box and a high speed internet connection, you can take your VoIP service anywhere in the world. For example, you travel to Italy for two months and plug your VoIP service into a high speed internet connection there. You now have a telephone line that you can make and receive calls on, just like you did at home –same number, same long distance and everything. Callers to your number would not even know that you are overseas!

This feature also means that you can have a local number in another city and callers will not know where you are physically based. For example, a business VoIP line could have a number in Los Angeles, but the phone is physically located in Denver.

VoIP Downsides

There are two important factors with VoIP with which any user should be aware. If internet connection or your power fail then you do not have a phone, unlike landlines that may work both independently of your internet connection and will usually continue to work even during a power outage. Please also inquire of your VOIP provider regarding the handling of 911 calls. With the ubiquity of cellphones, the risks during a power outage are increasingly lower over time.

Internet Bandwidth

VoIP lines use internet bandwidth. Computer and talk on the VoIP line may be concurrent, but a slight speed drop while surfing the net should be expected. Most VoIP service providers offer a choice of bandwidth usage; higher VoIP bandwidths mean improved call quality, but decreases in your surfing speeds. If you are sharing a VoIP line with several computers though a router and are noticing an overall speed decrease, either decrease the VoIP bandwidth or consider upgrading to the next speed available from your internet service provider.

Points worth pondering before choosing a VoIP service provider:

• Calling charges: Using VoIP technology can save up to 60 per cent of your telephone bills. The market is buzzing with VoIP service providers who are coming up with attractive call charges to lure customers.  If you make most of your calls to one particular destination or one number, ask about a discount.
• Phone number: Some providers allow you to carry your existing phone number to the VoIP services while some providers give you a new number.
• Check your bandwidth:It’s sensible to check the functioning and utility of your VoIP system before switching your existing number.  To test whether your existing broadband internet connection will suffice go to http://testmyvoip.com. This is the best site for giving you an idea of how a call will sound on your connection.
• Verify whether your calling plan has free emergency services.
• Extra features: VoIP has some value added features like call waiting, call routing three way calling, teleconferencing, videoconferencing etc. These features are usually included in the rental cost of the service providers.

When you are ready to
reduce your business expenses,
call (800) 296-2915 for a VOIP solution.

Call (800) 296-2915 for a cost-saving VOIP solution.

Voice over Internet Protocol, also known as “Voice over IP” and “VoIP”,  is an internet technology for delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks. Other terms frequently encountered and often used synonymously with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, and broadband phone.

Three types of VoIP tools are commonly used:  IP Phones,Software VoIP and Mobile and Integrated VoIP.

Because of the bandwidth efficiency and low costs that VoIP technology can provide, businesses are gradually beginning to migrate from traditional copper-wire telephone systems to VoIP systems to reduce their monthly phone costs.

VoIP solutions aimed at businesses have evolved into “unified communications” services that treat all communications—phone calls, faxes, voice mail, e-mail, Web conferences and more—as discrete units that can all be delivered via any means and to any handset, including cellphones. Two kinds of competitors are competing in this space: one set is focused on VoIP for medium to large enterprises, while another is targeting the small-to-medium business (SMB) market.

VoIP allows both voice and data communications to be run over a single network, which can significantly reduce infrastructure costs.

The prices of extensions on VoIP are lower than for PBX and key systems. VoIP switches may run on commodity hardware, such as PCs or Linux systems. Rather than closed architectures, these devices rely on standard interfaces.

VoIP can be a benefit for reducing communication and infrastructure costs. Examples include:

• Routing phone calls over existing data networks to avoid the need for separate voice and data networks.
• Conference calling, IVR, call forwarding, automatic redial, and caller ID features that traditional telecommunication companies (telcos) normally charge extra for, are available free of charge from open source VoIP implementations.

VoIP can facilitate tasks and provide services that may be more difficult to implement using the PSTN. Examples include:

• The ability to transmit more than one telephone call over a single broadband connection.
• Secure calls using standardized protocols (such as Secure Real-time Transport Protocol). Most of the difficulties of creating a secure telephone connection over traditional phone lines, such as digitizing and digital transmission, are already in place with VoIP. It is only necessary to encrypt and authenticate the existing data stream.
• Location independence. Only a sufficiently fast and stable Internet connection is needed to get a connection from anywhere to a VoIP provider.
  Integration with other services available over the Internet, including video conversation, message or data file exchange during the conversation, audio conferencing, managing address books, and passing information about whether other people are available to interested parties.
• Unified Communications, the integration of VoIP with other business systems including E-mail, Customer Relationship Management (CRM), and Web systems.

When you are ready to
reduce your business expenses,
call (800) 296-2915 for a VOIP solution.

Our Commitment to Privacy
Colocation America Inc. is committed to preservation of your privacy. To that end, Colocation America Inc. has created this privacy statement.

Information Collection and Use
Colocation America is the sole owner of the information collected on this site and other sites it owns and/or operates. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Information we collect from our customers may include: name, company, address, phone numbers, fax numbers, e-mail addresses, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, credit card or bank account information, names of services purchased, and domain names.

This information is used in course of providing service to our customers such as billing and provisioning of service.

Web Site Log Files
Colocation America uses log files to administer our site and servers, track access, and gather broad demographic information for aggregate use. no attempt is made to collect personally identifiable information. It is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.

Information Sharing
Colocation America does not share your data with others except as necessary to process payments, provide services, or in response to court-issued subpoenas or search warrants. In the event of a subpoena or search warrant, Colocation America Inc. may voluntarily provide to all legal authorities any and all information requested with or without contacting you.

Some information may be available as a consequence of the specific services ordered. For example, domain name registration requires that customer information be made available through a central registry as well as a public WHOIS server. Other services may require sharing of data in order to provide the service.

External Links
This Web site contains links to other sites. Colocation America Inc. can not be responsible for the privacy practices of other sites. This privacy statement applies sole to information collected by websites owned by Colocation America. Colocation America Inc. is not responsible for content of such sites.

Security
Colocation America Inc. makes every precaution to protect our customers’ information. When you submit sensitive information via the Web site, your information is protected both online and offline.

When our registration forms ask you to enter sensitive information (such as credit card number), that information is protected, the information is only available to authorized employees.

In the event a customer forgets their password, they must provide personal information to authenticate themselves and obtain the password. Additionally, customers can access their own personal data by authenticating themselves. They may access their accounts to change their credit card numbers, but cannot obtain the old credit card information when doing so.

Announcements and Updates
We deliver several types of service announcement updates to our customers. Although most are voluntary, we may in some cases need to deliver an important service announcement to all customers without exemption.

Notification of Changes
Colocation America’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, these policies and procedures are subject to change.

Phone: 1-800-296-8915
213-928-6929

E-mail:

IP Services
For Bandwidth outside Colocation America’s Datacenter, Transport or other IP related services.

E-mail:

Technical Support
Phone: 1-800-296-8915 Option 1
E-mail:

Network Operations (NOC)
Phone: 1-800-296-8915
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Formed by a group of leading, experienced senior Network Engineers in 2000, Colocation America has grown to become one of the most reliable collocation hosting providers nationally. Built from the ground up by professional engineers with a vision of delivering a fully integrated, trusted hosting service, Colocation America Corporation has earned a reputation with its attention to detail, highly qualified technicians and commitment to the latest data center technology.

As server hardware has evolved over the past decade, Colocation America has grown by focusing on service quality, investing in new hardware and maintaining the highest training standards by ensuring each company Engineer has over five years of experience and industry-leading certifications. Based upon these high standards, Colocation America maintains a state of the art datacenter in Los Angeles, California as well as a corporate office in Las Vegas, Nevada. Even as the company has grown, the senior Engineers at Colocation America have worked hard to maintain industry leading service quality standard, earning a reputation for reliability and professionalism.

Colocation America Data Centers: Better Service through Superior Technology

With an ongoing investment in providing reliable uptime and hardware support, Colocation America owns its own dedicated datacenter in the Los Angeles “One Wilshire” building. Centrally located in the heart of California’s technology corridor, the Datacenter features connectivity to nearly every major fiber optic provider along the Wilshire Corridor, giving Colocation America the ability to reliable scale to meet client data transmission needs.

The prime location of the datacenter provides direct connection to direct or managed connections through leading data backbone providers such as Savvis, Level 3, Above Net and Wiltel. Our direct relationship with these providers offers clients aggressive pricing and direct data connection access at faster rates. As a result, our investment in technology allows us to scale our servers to meet enterprise-level hosting needs as well as serving entrepreneurs, startups and small businesses which require a trusted hosting partner.

The company’s commitment to premium hardware and connectivity options is supplemented with is industry-leading managed services. With in-house network engineers who have expertise in solving hardware and software configuration issues, Colocation America offers dedicated support and services for small to medium sized businesses across a variety of service areas:

· Colocation server hosting

Host your own hardware with Colocation America for improved data transmission, lower latency, state of the art data center technology and access to professional network engineers.

· Dedicated server hosting

Improve the performance of data transmission with dedicated server hosting with faster data transfer rates, secure hardware firewalls and scale-able configurations to adapt to changing market conditions.

· Voice Over IP (VOIP) services

Get better quality voice transmission over your internet connection (IP) with affordable, optimized VOIP services from Colocation America.

· Bandwidth and IP services

Invest in reliable internet connection services to improve data transfer performance and lower costs with Colocation America. We work with leading IP backbone providers to improve data speeds and ensure maximum uptime.

· Managed Virtual Private Networks (VPN)

Host your virtual private network with the company to get access to industry leading engineers with expertise in security, hardware and network software configuration. We can help you optimize your local network while lowering internal IT costs.

Reliable Network Management Solutions

Modern small and mid-sized companies require a flexible, reliable network management solution to meet corporate communication needs. Colocation America offers fully branded, actively managed, low cost network solutions to help your company grow.

Combining Colocation America’s internal engineering expertise with client ownership, we can help companies with IP acquisition, equipment investment and bandwidth costs to respond to changing market conditions. With our combination of buying power, ability to scale data solutions and track record of success, Colocation America Managed Servers are a trusted choice from small to mid-sized businesses on a global scale.

The mission of Colocation America is to provide companies with a broad set of professional services and resources to improve network management efficiency. Our custom Managed Service offerings can improve IT performance and provides companies with flexibility to adapt and grow their networks.